Delivery, Returns and Cancellation Policy
Delivery
Free Fast Delivery on all orders over £200. Our standard delivery is £10.00 for orders below and typically takes between 2-5 working days.
We work to dispatch all of our products within 24 hours (Excluding Weekends). We aim to deliver certain products such as Underlay, Wood Flooring and Accessories next day however on some occasions this can take up to 2-5 working days.
Any orders purchased on a weekend will be packed and shipped on the following Monday.
Once your order has been dispatched, you will receive a confirmation email with tracking information to monitor your delivery.
Couriers
Our couriers will aim to deliver between 8am-5pm on the day of delivery.
You can access your tracking information via your confirmation email.
Drivers may sometimes require assistance when lifting larger, heavier items, in which case, we will be in contact with you prior to ensure someone is in to receive the delivery.
If no one is in to receive your delivery, you will need to contact our customer service team to rearrange.
If you experience any delays with your order, we kindly advise you contact us so we can provide you with an update.
Delivery Enquiries
Please contact our customer service team on 03316 300 250 or email info@a2zfloors.co.uk where we will be happy to assist.
Return Policy
At A2Z Floors we have a 30 day returns policy. If you wish to return a product to us, please ensure the product(s) is returned in the original packaging and the same condition the item was received in or we will be unable to accept the return.
Some products are excluded from this policy or there will be an additional charge for returning, for example items which are cut to your bespoke size. Please contact our customer service team within 30 days of receiving your order to initiate a return.
You can choose to return the item(s) to our designated returns address at your own cost. Alternatively, for your convenience, we can arrange to pick up the return from your address for a small charge. Please contact us to schedule a collection and confirm individual costings.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Please allow up to 72 hours from when we have received the return for your order to be refunded. Refunds can take up to 3-5 business working days.
In the unlikely event that you receive faulty or damaged goods, please contact us prior to cutting and/or fitting the item(s) and we will arrange for the faulty or damaged goods to be collected and replaced. Unfortunately, if any ordered item is removed from its original condition, we will be unable to replace or give a full refund for the item(s).
Cancellations
If you wish to cancel your order, customers have a 6-hour period after placing the order to contact the customer service team and notify them of any cancellations or amendments. However, not all cancellation requests are guaranteed during this 6-hour window, as the time of placing your order can impact the processing of your order. Unfortunately, no amendments or cancellations can be approved after your order has begun processing and sent to the warehouse to be cut.